1) Our office and UAE Immigration is closed until further notice due to precautionary measures taken to control coronavirus. 2) UAE Immigration mandate-pax with approved Tourist/Leisure visas will not be allowed entry into UAE until further notice. All types of visa applications are temporarily suspended from 17th Mar 2020 until further notice. Please check validity of previously issued visas onhttps://smartservices.ica.gov.ae/echannels/web/client/default.html#/fileValidity before departing India. 3) Attraction are close due to Coronavirus by the Dubai Authorities from 15 March till Further Instructions. 4) Attraction are close due to Coronavirus by the Abu Dhabi Authorities from 15 March till Further Instructions

Refund Policy

HOTEL RESERVATIONS RULES AND REGULATIONS

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Dubai.VISA.in accepts no responsibility for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Dubai.VISA.in  nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.

No refunds will be issued for unused room nights due to early departures.

 

Cancellation policy of each and every reservation may be different and the penalty may vary. All reservation paid through credit card,credit card surcharge/payment gateway fees will be non refundable.

Refund may take 7-15 working days depending on the bank/financial institution policy.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.

Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

 

Pet Policies:

It is very important that you confirm directly with the property that they do, indeed, accept pets. Dubai.VISA.in  accepts no responsibility for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.

 

Pre-Paid Reservations:

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

 

Pre-Paid Booking Vouchers:

Some hotels will require a voucher at check-in. Dubai.VISA.in  will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

 

Book Now, Pay Later Bookings:

Book Now, Pay Later Reservations use your credit card to hold your reservation until a specific deadline notified to you at the time of booking. In case you fail to make the payment before the deadline your reservation is subject to cancellation and without any refunds for the initial amount paid

 

Meal Plans:

Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:

  • Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
  • Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
  • Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
  • Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
  • Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
  • All-Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

 

 

Hotel Changes, Cancellations and Refunds:

Any changes or cancellations should be requested online or by calling customer service.

 

No-Show Policy:

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of you booking.

 

Hotel Confirmation:

Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Dubai.VISA.in , please email info@dubaivisa.in and include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.

 

All About Changes, Cancellations and Refunds

Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:

  1. For high-demand special events or peak seasonal dates many hotels may change the cancellation policies of the booking.
  2. Cancellations or modifications to the reservation may be subject to Dubai.VISA.in  cancellation fees in addition to fees charged by the property.
  3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
  4. No credits can be issued for unused room nights due to early departures.
  5. Stay extensions require a new reservation. Original room rate is not guaranteed.
  6. Any Cancellation done over the phone or website would attract cancellation service fees of Rs 500 per room per night.
  7. Refunds for early departures, no-shows or cancellations are at the sole discretion of Dubai.VISA.in  and Dubai.VISA.in  's hotel suppliers.
  8. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
  9. You must call Dubai.VISA.in  if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.

 

Payment, Taxes and Fees

In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for taxes and fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for taxes and fees is a fee we retain as part of the compensation for our services. The charge for taxes and fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

Certain Taxes may be collected by the Hotel Directly which are not collected by us at the time of booking.

For changes/cancellations/refunds of hotel reservation, Dubai.VISA.in  will charge a service fee Rs.500 per room per night in addition to any supplier penalty fees.

Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicble taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for taxes and fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Currency conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.